SLR
CABIN TURNOVER SOP
v2.1 · Feb 2026 ← DOCUMENTS
STANDARD OPERATING PROCEDURE · HOUSEKEEPING
CABIN TURNOVER SOP
Checkout: 11:00 AM
Check-in: 3:00 PM
Window: 4 hours
Properties: 4 Primitive · 5 Treehouses · Lodge
Laundry: TH2 · Lodge · Shack
4
Cabins
~45 min
Per Cabin
NO
Linens Provided
Solo
1 Cleaner OK
⚠ PRIMITIVE CABIN NOTE
Guests bring their own sleeping bags and bedding. We do NOT provide or launder linens for primitive cabins. Focus is on sanitation, structural checks, and restocking consumables only.
🚪 ENTRY & EXTERIOR STANDARD
  • Check door lock and latch — report any issues immediately
  • Sweep porch/entry deck — remove leaves, debris, mud
  • Check porch for any left-behind guest items — bag and bring to lost & found
  • Inspect steps and railings for damage, loose boards, or splinters
  • Check fire pit area if applicable — remove ash, clear debris, confirm no live embers
  • Check exterior for damage — broken windows, screen damage, graffiti
  • Check that exterior signage / cabin number is intact and visible
🧹 INTERIOR SWEEP & GENERAL CLEAN HIGH
  • Remove ALL trash — check under beds, behind furniture, in corners
  • Sweep entire floor including under beds and in corners
  • Check sleeping area for any guest items left behind
  • Check for mouse droppings — report any evidence immediately and do not disturb with bare hands
  • Check for insect activity — spiders, wasps, hornets — report nests
  • Wipe down all flat surfaces — tables, shelves, window sills
  • Windex all windows — inside and out if accessible
  • Check window blinds for damage — broken slats, bent frames
  • Check ceiling for leaks, water stains, or pest entry points
  • Check walls for damage — holes, marks, stains
🛏️ SLEEPING AREA & LOFT HIGH
  • Spray all mattresses with antibacterial spray — allow to air dry
  • Inspect mattress for stains, damage, or soiling — replace cover if needed
  • Check mattress supports and bed frame — no broken slats or wobbly legs
  • If cabin has a loft — sweep loft floor, check for trash and debris
  • Check loft ladder or stairs — secure, no loose rungs
  • Check loft railing — secure, no loose boards
  • Spray loft mattress/sleeping surface with antibacterial spray
  • Check for any items left by guests in loft
🍳 KITCHEN / KITCHENETTE CRITICAL
  • Clean refrigerator — remove all guest food, wipe all shelves and drawers, check for odor
  • Clean microwave — inside and outside, remove all splatter and food debris
  • Wipe all counters with disinfectant
  • Check and clean stovetop or camp stove if present
  • Check coffee maker — clean, no old grounds, reservoir emptied
  • Wash any dishes left by guests or confirm dishware is clean
  • Check under sink for leaks, pest activity, or damage
  • Restock paper towels, dish soap if provided
  • Empty and clean trash can — reline with fresh bag
  • Check propane if cabin uses propane appliances — report low levels
❄️ MINI SPLIT & HVAC CHECK WEEKLY
📅 WEEKLY CHECK
Mini split filters should be visually inspected every turnover and cleaned every 2 weeks minimum or more often in heavy use seasons.
  • Confirm mini split is set to correct mode (cool/heat/off per season)
  • Set to default temperature — 72°F or per property standard
  • Open filter panel — visually inspect filter for dust buildup
  • If filter is visibly dirty — remove, rinse, dry, and reinstall before next check-in
  • Check that unit powers on and off correctly with remote
  • Check for unusual noises, odors, or error codes on display
  • Wipe down exterior unit housing — remove dust and debris
  • Report any malfunction or error codes to maintenance immediately
FINAL WALKTHROUGH & SIGN-OFF REQUIRED
  • Walk the full cabin and loft — nothing missed
  • Confirm all trash removed and can is relined
  • Confirm all windows and doors close and lock correctly
  • Confirm mini split set correctly
  • Check for any maintenance issues to report — note in portal
  • Take a photo of the cleaned cabin interior for records
  • Mark cabin as READY in the portal before leaving
5
Treehouses
2-3 hrs
Per Unit
YES
Linens Provided
2+
Cleaners Recommended
🌳 TH1 NOTE — 2 STORY
Treehouse 1 is a 2-story unit. Complete the checklist for both levels. Stairs, upper deck, and upper sleeping area all require separate inspection. Budget extra time for TH1 turnovers.
🧺 START — STRIP LINENS & START LAUNDRY DO THIS FIRST

Laundry is the longest part of the turnover. Start it immediately on arrival so it can run while you clean.

  • Strip all beds — sheets, pillowcases, duvet covers
  • Collect all used towels — bathroom, kitchen, pool/lake if applicable
  • Check for stained or damaged linens — set aside separately, do not wash with regular load
  • Transport to laundry — TH2 has on-site W/D, others use the Shack laundry room
  • Start wash immediately — hot water, standard cycle
  • Note the load start time — must be moved to dryer within 45 min
🚪 EXTERIOR & DECKS STANDARD
  • Sweep all decks and porches — remove leaves, debris, pine needles
  • Check deck furniture — wipe down chairs and tables, check for damage
  • Check deck railings — secure, no loose boards or screws
  • Check deck boards — no warping, splinters, or rot
  • Inspect stairs — all treads secure, no loose screws or nails
  • Check exterior walls and siding for damage
  • Check exterior lights — all working, no broken fixtures
  • Clear any spider webs from door frames and overhangs
  • Check fire pit area — ash removal, no live embers, clean grill if present
  • For TH1 — complete upper deck inspection separately
🛋️ LIVING AREA HIGH
  • Check under sofa cushions and under sofa — remove trash, lost items, food
  • Vacuum all upholstered furniture
  • Check sofa and chairs for stains — treat and report any significant staining
  • Wipe down all hard surfaces — coffee table, end tables, shelves
  • Dust all surfaces including ceiling fan blades if present
  • Vacuum or sweep all floors
  • Mop hard floors if needed
  • Check rugs — shake out, spot clean stains, vacuum
  • Windex all windows — inside and out if accessible
  • Check window blinds for damage
  • Check all light switches and outlets — working, no damage
  • Check ceiling for leaks or stains
  • Remove all guest items — anything left goes to lost & found
  • Check for mouse droppings — report any evidence immediately
🛏️ BEDROOMS & SLEEPING AREAS CRITICAL
  • Make all beds with fresh clean linens — fitted sheet, flat sheet, pillow cases, duvet
  • Inspect mattress for stains before making bed — report and photograph any staining
  • Spray mattress with antibacterial spray if any odor or concern — allow to dry before making
  • Check under beds — remove all trash, dust, and debris
  • Check bed frame — no broken slats, stable, no squeaking
  • Fluff and arrange pillows and decorative items per standard setup photo
  • Check nightstands — wipe down, check drawers for guest items
  • Vacuum carpet or sweep floor
  • For TH1 — complete upper level bedroom/sleeping loft separately
  • Check for mouse droppings in bedroom — under bed, in corners
🚿 BATHROOM CRITICAL
  • Scrub toilet — inside bowl, under rim, outside, base, behind
  • Clean toilet seat — both sides
  • Scrub shower/tub — walls, floor, door/curtain, fixtures
  • Check shower drain — clear of hair and debris
  • Clean sink and faucet — remove soap scum and toothpaste
  • Wipe down vanity and mirror — streak-free
  • Mop bathroom floor
  • Empty trash — reline with fresh bag
  • Restock toilet paper — minimum 2 rolls visible
  • Restock soap, shampoo, conditioner per property standard
  • Hang fresh towels — bath, hand, washcloth per standard count
  • Check for mold or mildew in grout, caulk, corners — report any findings
  • Check exhaust fan — working, not clogged with dust
  • Check plumbing — no drips, leaks, or slow drains
🍳 KITCHEN CRITICAL
  • Clean refrigerator — remove ALL guest food, wipe all shelves, drawers, door seals
  • Clean microwave — inside, outside, turntable
  • Clean stovetop — remove burner grates, wipe underneath
  • Clean oven if used — check inside for spills
  • Wipe all counters and backsplash with disinfectant
  • Clean sink — scrub, remove debris from drain
  • Run dishwasher if dishes present — unload and put away when done
  • Check and clean coffee maker — empty grounds, clean carafe and basket
  • Check all dishware and cookware — clean, no chips or cracks, report damage
  • Wipe down cabinet fronts
  • Check under sink — no leaks, no pest activity
  • Empty and reline trash can
  • Restock paper towels, dish soap, sponge
  • Check propane or fuel for grill if applicable
❄️ MINI SPLIT & HVAC CHECK WEEKLY
  • Set to correct mode and default temperature for the season
  • Visually inspect filter through panel — note if dirty
  • Clean filter every 2 weeks minimum — rinse, dry, reinstall
  • Check remote — working batteries, correct settings
  • Power unit on — listen for unusual sounds or smells
  • Wipe down exterior housing
  • Report any error codes or malfunctions to maintenance immediately
FINAL WALKTHROUGH & SIGN-OFF REQUIRED
  • Walk every room — nothing missed
  • All beds made with fresh linens
  • Bathroom fully stocked and clean
  • Kitchen clean and restocked
  • All trash removed — all cans relined
  • All windows and doors lock correctly
  • Mini split set correctly
  • All lights working
  • No guest items left behind
  • For TH1 — upper level inspected
  • Photograph completed unit — living area, bedroom, bathroom
  • Log any damages or maintenance issues in the portal before leaving
  • Mark unit as READY in portal
4 BR
Bedrooms
~17
Beds
4-6 hrs
Turnover Time
3+
Cleaners Required
🏠 LODGE — LARGE FOOTPRINT WARNING
The lodge has a large footprint and it is easy to miss areas. Always use this checklist room by room without skipping. Assign one cleaner per zone when possible. A minimum of 3 cleaners is recommended for lodge turnover within the 4-hour window.
🧺 START — STRIP ALL BEDS & START LAUNDRY DO THIS FIRST
  • Strip all 4 bedrooms — sheets, pillow cases, duvet covers from all ~17 beds
  • Collect all towels from all bathrooms and kitchen
  • Sort — stained/damaged items separate from regular wash
  • Start first load immediately in lodge washer — hot wash
  • Stage remaining loads — lodge W/D and Shack W/D both in use simultaneously
  • Assign one person to manage laundry rotation throughout the turnover
  • Track load times — move to dryer within 45 min, do not leave wet linens sitting
🛋️ COMMON AREAS — LIVING ROOM & DINING HIGH
  • Check under ALL sofa cushions and under all sofas — food, trash, lost items
  • Vacuum all upholstered furniture
  • Check all seating for stains — photograph and report
  • Wipe down all tables, shelves, and hard surfaces
  • Dust ceiling fan blades, light fixtures, and shelving
  • Vacuum all rugs — check for stains
  • Sweep and mop all hard floors
  • Windex all windows — large lodge windows are easy to miss streaks
  • Check window blinds and curtains — damage, missing pieces
  • Wipe down all light switches and outlet covers
  • Check all lamps — working bulbs, no damage
  • Check for mouse droppings in corners, behind furniture, along baseboards
  • Check fireplace if present — clean ash, check screen and tools
  • Clean dining table and all chairs — wipe down, check for damage
  • Check underneath dining table — trash, crumbs, spills
🍳 KITCHEN — LARGE FORMAT CRITICAL
⚠ LODGE KITCHEN NOTE
The lodge kitchen is large and has more surfaces, appliances, and storage than any other property. Budget extra time. Assign a dedicated kitchen cleaner.
  • Clean ALL refrigerators — remove all guest food, wipe every shelf, drawer, and door seal
  • Clean microwave(s) — inside, outside, turntable
  • Clean oven — inside including racks, outside controls, broiler drawer
  • Clean all stovetop burners and grates
  • Clean range hood — wipe down, check grease filter
  • Wipe all counters and backsplash — disinfectant
  • Clean all sinks — scrub, clear drains
  • Run dishwasher with full load — unload when complete
  • Check all dishware, glasses, and cookware — clean, no chips, properly stored
  • Wipe down all cabinet fronts inside and out
  • Check inside cabinets — everything in place, no pest activity
  • Clean coffee maker(s) — empty grounds, clean carafe
  • Clean toaster, toaster oven — empty crumb tray
  • Wipe down all small appliances
  • Check under sink — no leaks, no pest activity
  • Sweep and mop kitchen floor — check corners and under appliances
  • Empty and reline all trash cans
  • Restock paper towels, dish soap, sponges
🛏️ ALL 4 BEDROOMS CRITICAL — COMPLETE FOR EACH ROOM

Complete this checklist for each of the 4 bedrooms individually. Check off mentally or assign one cleaner per room.

  • Make bed with fresh clean linens — all beds in the room
  • Inspect mattress before making — stains, odor, damage
  • Spray mattress with antibacterial if any odor or concern
  • Check under ALL beds — trash, debris, lost items
  • Check all bed frames — stable, no broken slats
  • Vacuum carpet or sweep/mop floor
  • Wipe down all nightstands and dressers — check drawers
  • Check closets — remove all guest items, wipe shelves
  • Windex windows
  • Check window blinds for damage
  • Check for mouse droppings — under beds, in closets, in corners
  • Check ceiling for leaks or stains
  • Dust light fixtures and ceiling fan if present
  • Arrange pillows and bedroom decor per standard setup photo
🚿 ALL BATHROOMS CRITICAL — COMPLETE FOR EACH BATHROOM
  • Scrub toilet — bowl, rim, seat both sides, exterior, base, behind
  • Scrub shower/tub — walls, floor, fixtures, door or curtain
  • Check shower drain — clear hair and debris
  • Clean sink and faucet
  • Wipe vanity and mirror — streak-free
  • Mop floor
  • Empty trash — reline
  • Restock toilet paper — 2 rolls minimum
  • Restock soap, shampoo, conditioner
  • Hang fresh towels — bath, hand, washcloth
  • Check for mold/mildew in grout and caulk
  • Check exhaust fan — working and clean
  • Check plumbing — no leaks or slow drains
🚪 EXTERIOR, PORCH & GROUNDS STANDARD
  • Sweep all porches, decks, and covered areas
  • Wipe down all outdoor furniture
  • Check all outdoor furniture for damage
  • Check all exterior lights — working, no broken fixtures
  • Check all exterior doors and windows — close and lock correctly
  • Check exterior walls — damage, graffiti, pest entry points
  • Clear spider webs from door frames, overhangs, and window corners
  • Check fire pit or grill area — clean, no live embers
  • Check parking area — remove any trash left by guests
❄️ MINI SPLITS & HVAC — ALL UNITS CHECK WEEKLY
  • Check every mini split unit in the lodge — set to default temp
  • Inspect all filters — the lodge has multiple units and filters are easy to miss
  • Clean any visibly dirty filters — rinse, dry, reinstall
  • Power each unit on — listen for errors, unusual noise, or odor
  • Check all remotes — batteries, correct settings
  • Report any error codes or malfunctions immediately
FINAL WALKTHROUGH — LODGE REQUIRED — SUPERVISOR SIGN-OFF
SUPERVISOR REQUIRED
Due to the lodge's large footprint, a supervisor or lead cleaner must do the final walkthrough. Do not mark READY without a full walkthrough by a second set of eyes.
  • Walk every room in sequence — kitchen, living/dining, all 4 bedrooms, all bathrooms, exterior
  • All beds made with fresh linens in all 4 bedrooms
  • All bathrooms fully stocked and clean
  • Kitchen clean and restocked
  • All trash removed — all cans relined
  • All windows and exterior doors lock correctly
  • All mini splits set correctly
  • No guest items left behind
  • Laundry complete — all linens folded and in place
  • Photograph each room for records
  • Log all damages and maintenance issues in portal before leaving
  • Mark lodge as READY in portal — supervisor name required
TH2 — ON-SITE
Washer + Dryer in unit. Use for TH2 turnovers primarily. Available for overflow from TH1/3/4/5.
LODGE — ON-SITE
Washer + Dryer in lodge. Used for lodge turnovers. Supplement with Shack W/D for large loads.
THE SHACK — LAUNDRY ROOM
Primary overflow laundry facility at check-in store. Used for TH1/3/4/5 and lodge overflow.
🧺 LAUNDRY PROCEDURE STANDARD
  • Always start laundry FIRST on arrival — it runs while you clean
  • Sort linens: whites separate from colors, stained items separate
  • Wash linens on hot — kills bacteria and dust mites
  • Move to dryer within 45 minutes — do not leave wet linens sitting
  • Dry on medium-high heat — full dry cycle, no damp linens
  • Fold immediately after dryer — prevents wrinkles
  • Inspect all linens after washing — check for stains that didn't come out
  • Stained linens that don't wash out — set aside in marked bag for replacement decision
  • Check pillow cases — check for makeup stains, discard if heavily stained
  • Check towels — frayed edges, stains, or thinning fabric — flag for replacement
  • Never return a damaged or permanently stained linen to service
  • Maintain linen inventory — note any items removed from service
🚨 REPORT ALL DAMAGE
Every item of damage, no matter how minor, must be logged in the portal before leaving the property. This protects the ranch from guest disputes and ensures timely repairs. When in doubt — report it.
📸 DAMAGE REPORTING PROCEDURE REQUIRED
  • Photograph ALL damage before touching or cleaning — timestamp photo
  • Note the exact location — which room, which wall, which piece of furniture
  • Note severity — cosmetic, functional, safety hazard
  • If damage is a safety hazard — contact manager immediately, do not allow check-in
  • Log in the portal — property name, room, description, photo
  • Note if damage appears to be from the current guests vs pre-existing
  • Do not attempt repairs yourself unless authorized
⚠️ COMMON DAMAGE ITEMS TO CHECK HIGH
WINDOWSCracked glass, broken locks, damaged screens
BLINDSBroken slats, bent frames, missing cords
DOORSDamaged locks, holes, warped frames, hinges
MATTRESSESStains, tears, burns, structural damage
FURNITUREBroken legs, scratches, stains, missing pieces
APPLIANCESNot working, damaged controls, broken door seals
PLUMBINGLeaks, slow drains, broken fixtures, running toilets
ELECTRICALNon-working outlets, blown bulbs, damaged fixtures
DECKS/RAILINGSLoose boards, broken rails, splinters
WALLS/CEILINGSHoles, marks, water stains, cracks
MINI SPLITSError codes, not cooling/heating, filter damage
PEST EVIDENCEMouse droppings, nests, live insects — REPORT IMMEDIATELY
🐭 PEST & RODENT PROTOCOL CRITICAL
🚨 MOUSE DROPPINGS — DO NOT DISTURB BARE-HANDED
Rodent droppings can carry hantavirus. Never sweep or vacuum fresh droppings without proper PPE. Follow the protocol below.
  • Wear gloves before touching any dropping evidence
  • Do NOT vacuum or dry-sweep fresh droppings — this aerosolizes particles
  • Spray droppings with disinfectant spray — let soak 5 minutes
  • Wipe up with paper towels — dispose in sealed bag
  • Photograph the area and quantity of droppings before cleaning
  • Report to manager immediately — note location, quantity, and whether food was contaminated
  • If droppings are extensive — do not allow check-in until pest control is contacted
  • Check snap traps if placed — reset or replace as needed
  • Note any entry points — gaps in walls, under doors, around pipes